Extended delays when filing a claim

Incident Report for Protecht

Resolved

This incident has been resolved.
Posted Aug 04, 2021 - 13:00 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2021 - 12:30 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 04, 2021 - 11:15 PDT

Update

We are continuing to investigate the issue and have discovered that there are similar delays in Dashboard.
Posted Aug 04, 2021 - 10:30 PDT

Investigating

We have been notified that some customers were experiencing significant delays in the claim form.
Posted Aug 04, 2021 - 09:00 PDT
This incident affected: Dashboard (Policy Dashboard) and Claim Services (Claim Form).
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